Customer Service / Transportation Coordinator

Company: Aldon Food Corporation
Location: Schwenksville
Posted on: June 1, 2025

Job Description:

Don's Prepared Foods is the leading manufacturer on the East Coast of prepared gourmet deli salads, gourmet cream cheese spreads, dips, entr--e's and more.Don's is a family-owned business and manufactures over 130 products spanning across its three brands Don's Salads, Melanie's Medleys and Artisan Deli. We are currently hiring a Customer Service / Transportation Assistant at our Schwenksville, PA food manufacturing plant. Job responsibility:To assist with scheduling transportation, delivery appointments for customer orders. Manage customer documents. Answer and properly disperse all incoming phone calls as well as receiving all visitors to the plant with other clerical work. Customer Service/Shipping:Schedule delivery appointments for customer orders.Retrieve customer orders from EDI.Handle customer complaints, fill out the complaint form & give it to QA for review. Contact customers concerning shorted items and when the items will be available to ship.Process daily Finished Good inventory into company computer system.Investigate & fix Finished Goods inventory issues.Process customer orders to shipment. Entering customer orders received via phone, fax, email & EDI. Communicate to the Operations Manager and Finished Goods Warehouse Supervisor when certain orders are received.Email or fax order confirmation to customers, brokers and sales reps. Administrative:Provide support to staff and management, including handling correspondence, preparing documentsupdating spreadsheets for KPI tracking and used by accounting.Answers the phone, directs calls to the appropriate person, takes or relays messages, gives directions to the plant, and assists with questions and provides information. Make phone calls when necessary.Carrying out clerical duties such as answering phone calls, responding to emails, scanning and shredding documents.Greet customers and visitors enforcing the Visitation Policy and signing in / out policy.Greets interviewees and new employees, notifies proper interviewer or manager.Monitor visitors' access and maintain security awareness.Operates a computer to enter, retrieve, review or modify data; Word, Excel, Internet, Outlook and other software programs.Back up to inventory and ordering of office & breakroom supplies.Assist in mailing, faxing, filing, scanning or copying. Competencies:Must be self-motivated and have an outgoing personality with excellent people skills. Provides exceptional customer service and uses prompt and responsive follow-through. Excellent phone skills and taking phone etiquette very seriously. Ability to manage more than one call at a time. Knowledge of and the ability to follow all established emergency procedures, especially the responsibility to call 911 in the event of an emergency. Able to be an active listener and relay information accurately to others. Strong interpersonal skills being courteous and helpful.Prioritizes, plans, and uses time efficiently. Demonstrates a high level of accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Meet deadlines. Adapts to changes, manages demand and can deal with frequent changes, delays, or unexpected events.A well organized, dependable, detail-orientated, self-directed individual with time management skills. Ability to multi-task.Remains open to other's ideas and exhibits a willingness to try new things.Excellent verbal and written communication skills. Able to be an active listener and can relay information accurately to others. Must be able to follow instructions and solicit feedback to improve performance.Maintains strict confidentiality.Identifies and resolves problems in a timely manner, gathers and analyzes information competently. Uses good judgement and exercises sound decision making skills.Strong interpersonal skills and employee / customer skills, being courteous, professional, and helpful, while showing courtesy, friendliness and respect.Strive to improve knowledge of new best practices or new innovations in the field.Must have exceptional computer skills. Must have excellent attendance / tardiness record. We offer an excellent benefit package:

• Competitive starting pay
  • Benefits package available after 60 days of employment
  • Medical option of POS or PPO Healthcare
  • Dental Insurance
  • Company paid Group Life, AD&D and Short Term Disability (after 90 days of employment)
  • 401K with company match (after 90 days of employment)
  • Colonial Life Supplemental Insurance
  • Paid holidays and birthday.
  • SQF - Safe Quality Food Culture
  • Paid orientation
  • Alchemy Education Training
  • 401K with company match
  • Safety Culture, including a Certified Safety Committee
  • Employee referral bonus
  • Employee recognition, gifts, and awards
  • $250 sign on bonus after 6 months of continuous employment Must pass a pre-employment criminal background check. Aldon Food Corporation is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.emale/Sexual Orientation/Gender Identity/Disability/Veteran.
    7:30am-4:00pm normal schedule
    6:30am-3:00pm when filling in for Receptionist
    
    
    
    PI34cc0272b210-37248-37681237

Keywords: Aldon Food Corporation, Towson , Customer Service / Transportation Coordinator, Professions , Schwenksville, Maryland