Food Outlet Supervisor
Company: Great Wolf Lodge
Location: Edgewood
Posted on: April 17, 2024
Job Description:
Pay: $0 per hour At Great Wolf, the Food Outlet Supervisor
brings joy to families through involvement in daily food outlet and
lodge operations. This leadership role is critical in executing on
business requirements, supporting the food and beverage team, and
interacting with guest and pack members to enhance their experience
and maximize profitability.Essential Duties & Responsibilities
- Supervises daily food outlet operations to ensure successful
execution of all lodge standards and completion of daily tasks and
assignments
- Assists with the overall operation of the restaurant(s)
including; Point of Sale transactions, expediting, re-stocking,
ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup
correctly at start of and throughout the shift while always
adhering to sanitation, safety, and alcohol beverage control
policies
- Provides coaching, encouragement, and recognition to pack
members regularly
- Understands and champions Great Wolf policies and procedures,
and collaborates with Department and Lodge leadership in
performance management of the department and its Pack Members
- Responds to pack/guest concerns and escalates to leadership as
appropriate
- Understands and participates in scheduling of staff, execution
of labor management and forecasting
- Provides supervisory and administrative support for food and
beverage operations including; scheduling, payroll, time and
attendance, reservations, inventory, receiving, birthday parties
and personnel related matters
- Performs daily audits per procedure to ensure optimal operation
to standards
- Conducts daily stand up meetings with food and beverage pack to
prioritize the day and facilitates feedback from Pack Members
- Monitors performance of staff, providing real time feedback and
coaching
- Participates in recruitment process and selection of talent for
the F&B staff
- Partner with F&B leadership to develop and execute action
plans related to guest service and Pack Member engagement measured
through NPS and eNPS
- Participate in pack performance management including; employee
reviews, corrective action, investigations, conflict resolution,
etc.
- Maintains quality of operation by ensuring service excellence,
ensuring adequate supply and food inventory levels, and operation
of equipment by troubleshooting, maintenance, and/or calling for
repair
- Assists in developing, implementing, and monitoring programs
ensuring a safe facility that complies with all appropriate
regulations-Ergonomics, Emergency Responses, Injury and Illness
Prevention, and Hazard Communications ProgramsBasic Qualifications
& Skills
- High School diploma or GED
- Minimum of 1 year experience in a food service leadership
capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS)
technology
- Experience with Microsoft Office and general software systems;
proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee
engagement, retention and team building skills
- Basic math skills (addition, subtraction, etc.) as they apply
to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends,
holidays as neededDesired Qualifications & Traits
- Associates degree or higher in hospitality or related
field
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Previous hotel experience, preferably in a large family resort
or hotelPhysical Requirements
- Able to lift up to 30lbs
- Able to bend, stretch, and twist
- Able to stand and walk for long periods of timeEqual
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Towson , Food Outlet Supervisor, Other , Edgewood, Maryland
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