Director, Global Customer Data Operations

Company: Stanley Black & Decker
Location: Towson
Posted on: September 17, 2020

Job Description:

Director, Global Customer Data Operations Towson

Maryland

Job Description

Director, Global Customer Data Operations - Remote

Come Build the World With Us

This is the career you’ve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company .

Who You Are

You’re a curious problem solver who has the ability to bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. You’re agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You will be responsible for leading a team who maintains data connections of customer data, connecting external data (ratings/reviews, PIM, DAM, etc.) and building audiences within the platforms for activations within the digital customer engagement team.

Seasoned technology leader with a passion for digital transformation and proven track record in Marketing/Data Operations or Technology Portfolio / Program Management

Demonstrated experience operating in an Agile software delivery environment

8+ years professional experience in progressive digital marketing roles (mix of agency and client-side preferred).

Core competency in planning and executing customer data architecture strategy including privacy by design

Well versed in SQL, HTML, AMPScript, HTML, Python, JS

Experience in architecting and deploying Salesforce Marketing Cloud globally

Experience in architecting and deploying customer data platforms globally

Deep understanding and extensive knowledge of various ESP’s, CDP’s and marketing cloud solutions (SFMC, Evergage, Treasure Data, Iterable, Listrack, etc…) (Certifications in any of the above preferred)

What You’ll Do

As a Director, Global Customer Data Operations you’ll be part of our Global Customer Experience (GCX) team located in Towson, MD. This dynamic marketing organization includes our Insights, Brand, Studio (Creative Services) and Industrial Design teams, all focused on helping drive sales growth for a $10B business. Specifically, you’ll: Champion our data-first approach to marketing, always looking for more meaningful ways to engage with our customers

Own architecture of our global end-user database, ensuring constant connectivity and data compliance

Lead technical implementation of global deployment of Salesforce Marketing Cloud and Evergage CDP

Build and maintain a high-performing global team of customer data operations manager tasked with day-to-day maintenance and optimization of our tech stack

Serve as trusted partner between IT and the business to ensure constant connectivity between IT and marketing owned systems

In partnership with the journey management team, develop and agile process to support always-on marketing and campaign audience delivery

Manage technical relationship with our customer data technology partners

Provide oversight, governance, and measurement of customer data technology initiatives as they are planned and rolled out. Manage budgeting for all customer data technology initiatives

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development : Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture : We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company : You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Stanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

#Elu#LI-JF1

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Requisition Number

71596BR

Business

US - GTS - Global Customer Experience (GCX)

No. of Positions

1

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Keywords: Stanley Black & Decker, Towson , Director, Global Customer Data Operations, Other , Towson, Maryland