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Director, Global Customer Journey Management

Company: Stanley Black & Decker
Location: Towson
Posted on: September 16, 2020

Job Description:

Director, Global Customer Journey Management Towson

Maryland

Job Description

Director, Global Customer Journey Management – Remote

Come Build the World With Us

This is the career you’ve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company .

Who You Are

You’re a curious problem solver who can bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. You’re agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You will be responsible for defining and executing on an omni-channel, customer centric engagement strategy. You and your team will be tasked with enriching our consumer data profiles and delivering extraordinary customer experiences across all brands within our Global Tools & Storage business.

Bachelor’s or Master’s degree in business, marketing, data science or equivalent experience.

8+ years professional experience in progressive digital marketing roles (mix of agency and client-side preferred).

Experience building and managing global teams.

Experience executing high-performing marketing campaigns across the globe, taking into consideration regional differences

Proven track-record of strategic program develop and execution with tangible business results

Robust experience in managing omni-channel customer journey strategy and execution

Deep understanding and extensive knowledge of various ESP’s, CDP’s and marketing cloud solutions (SFMC, Evergage, Treasure Data, Iterable, Listrack, etc…)

Deep understanding and experience utilizing Salesforce Marketing Cloud (certification a plus)

What You’ll Do

As a Director, Global Customer Journey Management, you’ll be part of our Global Customer Experience (GCX) team located in Towson, MD. This dynamic marketing organization includes our Insights, Brand, Studio (Creative Services) and Industrial Design teams, all focused on helping drive sales growth for a $10B business. Specifically, you’ll: Define and execute global omni-channel customer experience strategies focused on data acquisition, enrichment and engagement

Champion our data-first approach to marketing, always looking for more meaningful ways to engage with our customers

Own the customer journey across all of our brands

Connect customer journeys to our ecommerce strategy

Ensure BAU support, while driving innovation and new ways of thinking

Partner with studio and design teams to optimize process and more effectively utilize content

Build and maintain a high-performing global team responsible for channel activation of our omni-channel strategy

Partner closely with our brand franchise leaders and regional VP’s to develop journeys that deliver on our brand promises and business objectives.

In partnership with our Insights and Analytics teams, define a KPI framework for measuring success and proving ROI of journey-base initiatives

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development : Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture : We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company : You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Stanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

#Elu#LI-JF1

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Requisition Number

71590BR

Business

US - GTS - Global Customer Experience (GCX)

No. of Positions

1

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Keywords: Stanley Black & Decker, Towson , Director, Global Customer Journey Management, Other , Towson, Maryland

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