ServiceNow Business Architect/Project Lead

Company: Omm IT Solutions
Location: Towson
Posted on: August 1, 2020

Job Description:

Description of Work The ServiceNow Business Architect (BA) will be leading all efforts in documenting and defining the business processes and workflows and the designated Project Manager for the ITAM Project. This initial effort in the ITAM implementation project will focus on discovering agency ITAM needs, designing ITAM processes to meet those needs, and building integrations with external Federal Government systems to support those designs. The ServiceNow BA will act as a liaison between the business users, stakeholders and technical leads, and will be responsible to work with a Lead System Architect and client team jointly charting business and technical strategies. Working on-site at a customer location, this role will interact with and communicate product requirements to architects, engineers, development managers, product managers, testers, and other stakeholders. RequirementsBasic Qualifications Minimum knowledge, skills, abilities needed. Bachelor s Degree and 7 years of work experience Masters and 5 years of experience or a minimum 11 years of work experience in lieu of a degree. ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more ServiceNow Platform areas Minimum of 8 years of relevant design, workflow development and architecture experience Minimum of 5 years of experience in ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), andor IT Business Management (ITBM) Minimum of 3 years of experience in facilitating Directly Capture Objectives (DCO) sessions, eliciting requirements, facilitating playback sessions and obtaining business stakeholder alignment with the proposed workflowscreens within the application Minimum of 3 years of Project Management experience Minimum of 1 years of experience and proficiency with the following System integration (SOAP, REST, Stored Procedures, Queues, etc.) JavaScript HTML for UI Pages, Content Pages ServiceNow integration to Ansible Tower, Active Directory, and Splunk Must be or US Permanent Resident () Must be able to obtain and maintain a US Public Trust clearance Preferred Qualifications Candidates with these skills will be given preferential consideration. Prior Federal Government experience a plus. Strong verbal and written communication skills. Experience with process flow documentation creation, presentation and conducting trainings. Experience with implementing DevOps (Test and CICD) in a ServiceNow environment Experience with Oracle and stored procedures using PLSQL Experience with designing and implementing REST based API integration services

Keywords: Omm IT Solutions, Towson , ServiceNow Business Architect/Project Lead, Other , Towson, Maryland