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Guest Experience Representative

Company: Ratner Companies
Location: Towson
Posted on: March 14, 2020

Job Description:

Job Summary As a Guest Experience Coordinator, you will serve as a Leader of the Guest Experience team and maintain overall company Passion, Purpose and Values while promoting financial objectives. Works collaboratively with all team members to ensure best in class service is consistently delivered. Communicates effectively with Guests to ensure a pleasant experience and specializes in resolving Guest concerns in all salon operations. Possesses strong time management skills and services Guests in a professional, timely and friendly manner at all times. Concentrates efforts on business building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals. Assists Salon Leadership and with all facets of the guest experience team and various salon support functions. Provides training to team members. Works collaboratively with all team members to ensure best in class service is consistently delivered by maintaining salon brand standards in greetings, consultations, technical services, and salon image. **Must be a recent Beauty School graduate or currently enrolled in Beauty School Must be able to operate/properly use the following: o Cash Register o Telephone o Computer o Cleaning Tools (e.g., brooms, mops and dustpans) Skills and Abilities: ? Must have excellent communication and human relations skills. ? Possess impeccable guest service skills. ? Must be able to read in order to properly charge Guests based upon services performed, coupons, promotions, etc. ? Visual capabilities to distinguish between colors, read, operate the register, computer and keyboard, and to distinguish between items such as money and products. Effectively exchanges information with Guests and salon team members. ? Knowledge of haircare products such as shampoos, chemical treatments, styling treatments, and conditioners. ? Able to exert enough force frequently or constantly to push, pull, or otherwise move objects, including the human body. ? Walk, stand and maintain balance for sustained periods of time while stooping, reaching, grasping, and performing repetitive arm, hand, wrist, and finger motions. ? Manual dexterity to write and operate computer and keyboard. ? Able to tolerate exposure to chemicals, fumes, or other salon conditions that may affect the respiratory system/skin. ? Able to effectively open and close the salon/register.

Keywords: Ratner Companies, Towson , Guest Experience Representative, Other , Towson, Maryland

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