Technical Project Manager – Post Implementation Success - Digitech - Remote

Company: Sarnova
Location: Elkins Park
Posted on: March 27, 2026

Job Description:

The Technical Project Manager will own the post implementation phase for complex clients—particularly those with sophisticated contracting requirements, reporting obligations, third party integrations, or hardware/software needs beyond standard onboarding. This role ensures stakeholders stay aligned, outstanding tasks are executed, and clients experience a smooth, successful transition following Go Live. This position requires strong technical aptitude, excellent communication skills, and prior experience managing projects tied to large government contracts, complex technical deliverables, or high revenue client engagements. Essential Duties and Responsibilities: • Manage all client onboardings post Go Live, serving as the primary point of contact for outstanding deliverables and ongoing onboarding tasks • Drive completion of all tasks not covered in initial onboarding, ensuring no gaps remain during the transition to full operational status • Interpret, analyze, and understand complex client contracts, identifying obligations related to reporting, integrations, hardware/software, and other post implementation needs • Translate contractual requirements into actionable project plans and ensure all commitments are met • Oversee creation, customization, and delivery of all post Go Live reports, ensuring accuracy and compliance with contract requirements • Gather and validate all custom reporting specifications from stakeholders • Develop a strong understanding of Digitech’s full billing software suite, onboarding workflow, and integration processes. • Coordinate technical projects including: o Third party program interfaces (inbound and outbound) o External system connections (CAD, ePCR, RPAs, etc.) o Hardware and software ordering or configuration o API, XML, HL7, CSV, XLSX file workflows and validation • Troubleshoot workflow, data, or integration issues, escalating to senior technical staff or vendors as needed • Serve as the bridge between Sales, Client Relations, Credentialing, Integrations, Billing, Development, Analytics, and vendors to drive completion of all outstanding deliverables • Schedule, lead, and document meetings between Digitech, clients, and third party technical personnel • Communicate project status, blockers, deliverables, risks, and next steps clearly and proactively • Define project milestones, timelines, dependencies, and resource needs • Track, manage, and resolve production issues discovered pre or post Go Live • Document new work tickets, monitor progress, and ensure timely resolution • Prioritize workload across multiple clients and vendors to meet deadlines • Escalate high severity issues appropriately when risks arise • Identify potential risks early—both pre contract and post implementation—and develop mitigation or contingency plans • Ensure all releases, interfaces, and onboarding deliverables are high quality, accurate, and aligned with strategic and contractual objectives • Maintain transparency with all stakeholders through timely status updates and reporting • Build strong, productive relationships with key client decision-makers • Serve as a trusted advisor, ensuring clients feel supported throughout post implementation and beyond • Additional job duties as assigned Skills/Experience Required: • Education: Bachelor’s Degree in project manager, computer science or similar preferred • Experience managing complex technical projects, preferably related to government contracts, EMS systems, SaaS solutions, or healthcare IT integrations • Strong analytical and problem solving skills with the ability to interpret technical documents, data workflows, and file formats (XML, HL7, CSV, XLSX) • Experience troubleshooting technical, data, or workflow driven issues • Knowledge of system development processes or experience as a Business Analyst or Systems Analyst preferred • Familiarity with electronic file storage, transmission methods, and system interfaces. • Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, Teams) • Excellent written and verbal communication skills, with the ability to simplify complex concepts for non technical stakeholders • Strong organizational skills with the ability to juggle multiple client projects simultaneously • Experience coordinating cross functional teams and managing client expectations • Ability to work independently and drive project outcomes in a remote environment. • Comfortable working closely with vendors and external technical team • High attention to detail, professionalism, and follow through • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Physical Requirements: • Ability to talk, hear, and see clearly to read and interpret information • Regular use of a computer, phone, and standard office equipment • May be required to travel for business purposes • Ability to secure confidential information • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Keywords: Sarnova, Towson , Technical Project Manager – Post Implementation Success - Digitech - Remote, IT / Software / Systems , Elkins Park, Maryland