Lead Integration Architect
Company: NICE
Location: Washington
Posted on: January 10, 2026
|
|
|
Job Description:
The Professional Service Engineer role is an essential part of
the NICE Services Organization. This role handles all aspects of
data integration and deploying NICE’s large-scale customer
interaction analytics solutions. The person in this role will have
extensive data integration experience, firsthand technical
implementation experience and seeks to improve the current
processes. The person in this role must be a simplifier, who
removes roadblocks for their own team and for customers by
showcasing collaborative communication, creative solutions, and
extensive use of automation wherever possible. The internal and
customer facing Professional Service Engineer provides an
integrative role across several teams at NICE, including software
engineering, IT & Security, deployment services, business services
and product management. The role is very hands-on with heavy doses
of data modeling, design, implementation, and analysis. This is an
exciting opportunity to play an important role in a successful,
enterprise software company. NICE employees are highly motivated,
self-starters who thrive on achieving success after success for our
customers. NICE’s products are technically sophisticated and quite
complex, and they are leveraged by our customers to influence and
improve employee performance. To be effective with NICE’s
customers, our employees have to be technically knowledgeable and
capable, yet at the same time naturally inquisitive and excited
about the business value our customers are achieving. How will you
make an impact? • Review design and implementation of integration
projects by peers • Leads and participates in the data integration,
solution implementation and maintenance of large-scale Nexidia
deployments • Integrate Nexidia applications with backend
enterprise systems using ETL, SQL, XML, and scripting languages •
Specifies best practices and standards to be used in Nexidia
deployments • Develops systems specifications through requirements
gathering, research, analysis and direct contact with business
units • Assesses development/test strategies to ensure that a
maximally robust design is developed • Assists in the development
and management of detailed project plans, monitors progress and
provides regular project status to appropriate management teams •
Acts as technical consultant to project managers and business
Subject Matter Experts • Works with vendors and colleagues to
develop and implement solutions to specific problems or to meet
specific objectives • Follow the development and maintenance of
technical documentation and documentation standards for Nexidia
enterprise systems Have you got what it takes? • 4-10 years of ETL
experience • In-depth knowledge of MSSQL concepts along with
competency in SQL DBA activities like query optimization, indexes,
performance troubleshooting • Knowledge with networking concepts
with regards to file share protocols, encryption of files,
connectivity across domains • Strong analytical and problem-solving
capabilities to troubleshoot software and data inconsistencies •
Proven track record in delivery of large enterprise data oriented
projects • Client-friendly, good interpersonal and excellent
written and verbal communication skills • Worked with ETL and
knowledge of ETL tools (DataStage, Informatica, Ab Initio, etc) is
an advantage • Excellent organizational skills, ability to set own
task lists and time lines • XML, ETL, Java, Python • SQL Server •
Familiarity with Salesforce CRM APIs and integration • Experience
as a Software Developer • Experience with implementing and managing
data warehouses • Experience with Business Intelligence and
reporting solutions is an advantage
Keywords: NICE, Towson , Lead Integration Architect, IT / Software / Systems , Washington, Maryland
