Patient Registration (MRI/CT)
Company: The Orthopedic Institute of Pennsylvania
Location: Camp Hill
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description: GENERAL SUMMARY OF
DUTIES : The MRI/ CT Receptionist serves as the first point of
contact for patients and plays a vital role in ensuring efficient
imaging department operations. This position supports patient flow,
safety, scheduling accuracy, and communication between patients,
technologists, and clinical staff. Requirements: ESSENTIAL
FUNCTIONS: · Greet and check in patients professionally; verify
demographics, insurance, identification, and collect co-pays or
balances. Check out patients and schedule follow-up appointments as
needed. · Answer phones and messages appropriately; maintain an
organized front desk and waiting area. Assist with referrals,
authorizations, documentation, and accurate scanning/uploading of
patient records. · Obtain, distribute, and review required
paperwork, consents, and screening forms; identify incomplete or
concerning responses and escalate appropriately. Ensure forms are
completed prior to appointments and maintain basic MRI/CT safety
awareness. · Address patient questions and service concerns;
communicate effectively with technologists, management, and other
departments to support smooth patient flow and exam preparation. ·
Schedule, reschedule, and cancel MRI/CT appointments, including
outside orders; ensure correct exam orders, appropriate time slots,
coordination of urgent/add-on exams, and timely communication of
delays or changes. · Follow departmental policies, safety
protocols, and process improvement initiatives; participate in
training and maintain professionalism in a high-volume, fast-paced
environment. · Communicate appointment details, preparation
instructions, expectations, and arrival times to patients. ·
Utilize EMR, PACS, PACS Manager, Metis, and scheduling systems
effectively. · All other duties assigned. EDUCATION : High school
diploma or GED EXPERIENCE : Minimum of one year experience in
healthcare, medical office or customer service setting, preferably
six months receptionist experience in health care setting.
REQUIREMENTS : Excellent customer service skills. Flexibility to
work assigned shifts including early morning, evenings, and/ or
weekends. KNOWLEDGE · Basic knowledge of MRI/CT front-desk
workflows, office policies, procedures, and required documentation
· Understanding of imaging appointments, exam types, and typical
exam durations · Knowledge of customer service principles, patient
confidentiality, and HIPAA requirements · Familiarity with office
equipment and general medical office operations SKILLS · Clear,
professional verbal and written communication with strong
interpersonal and customer service skills, including conflict
de-escalation · Proficient typing, use of office equipment, and
accurate handling of paperwork and filing · Strong attention to
detail and accuracy in patient data entry and documentation ·
Ability to work effectively in a fast-paced outpatient clinical
environment and adapt to changing schedules and patient needs
ABILITIES · Ability to communicate clearly in person and by phone;
establish and maintain cooperative relationships with patients,
families, providers, and staff · Ability to remain calm, courteous,
and professional when interacting with upset or anxious patients ·
Ability to read, understand, and follow written and verbal
instructions to prepare records, generate documentation, and
schedule appointments · Ability to organize, prioritize, and
multi-task in a high-volume setting while working independently and
as part of a clinical team · Ability to accurately review and enter
patient information, identify workflow or documentation issues, and
escalate appropriately · Ability to maintain confidentiality,
comply with safety policies and procedures, and adapt to changing
operational needs · Ability to travel between office locations and
maintain reliable attendance ENVIRONMENTAL/WORKING CONDITIONS :
Work is performed in a medical imaging outpatient clinical
environment. Position is primarily a reception workstation and has
frequent interaction with patients, visitors, technologists, and
staff. This is a fast-paced, high-volume setting with frequent
interruptions. Adhering to strict posted safety signage and access
restrictions. PHYSICAL/MENTAL DEMANDS : Work requires hand
dexterity for office machine operation, stooping and bending to
files and supplies, walking short distances from reception area to
MRI/ CT department, and sitting/ standing for extended periods of
time. Must possess visual and auditory acuity in order to
communicate with co-workers, patients, and other customer groups.
Ability to lift/ carry up to 25 lbs.
Keywords: The Orthopedic Institute of Pennsylvania, Towson , Patient Registration (MRI/CT), Healthcare , Camp Hill, Maryland
