Customer Service Rep- Steelton location
Company: HAMILTON HEALTH CENTER INC
Location: Harrisburg
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Summary: The Customer
Service Rep position provides support to Adult Medical, Pediatrics,
Women’s Health Service, and Behavioral Health Services. This
position is responsible for the daily registration of patients for
these departments. The role of Customer Service Rep includes,
however is not limited to; registering all scheduled and walk in
patients per protocol, verifying insurance and primary care
providers (PCP), and conducting household assessments for the
sliding fee scale. Benefits offered: In addition to your base pay,
you are also eligible to receive: Paid time off, Birthday holiday,
and 7 paid holidays. Medical, Dental & Vision, Company paid life
insurance. Retirement Plan Employee Assistance Program Essential
Duties and Responsibilities: Verify insurance and primary care
providers (PCP) using the Promise system for all medical assistance
patients and the appropriate verification method for private
insurance through websites or telephone inquiries. Place eligible
patients on the sliding fee scale Scanning/copying proof of income
documentation, in accordance with the sliding fee protocol. Screen
and enroll patients in the Family Planning Program. Scan copies of
insurance cards, identification, and all necessary documentation
for patient files. Provide guidance to patients, streamline
patient/workflow professionally, and courteously, assist with
questions and concerns, and direct them to other departments and
programs. Refer/Schedule uninsured patients for patient services to
address insurance screening/enrollment, PCP changes, presumption of
eligibility forms, and sliding fee waivers for ultrasound. Schedule
follow-up appointments for patients checking out. Verify insurance
for all patients scheduled two days prior, including MCO and
private plans. Check out encounters for patients seen daily. Run
patient check-in and not check-out the following day to finalize
the encounter. Generate clinical summary reports, ensuring that a
clinical summary sheet is printed for each patient checking out and
provided to the patient. Collect any additional fees. Perform
miscellaneous job-related duties as assigned. Minimum
Education/Certifications: High School Graduate or GED Required
Minimum Work Experience: Minimum of one (1) year experience in
customer service-based atmosphere, receptionist, or related fields.
Proficiency in basic data entry computer skills. Preferred
Qualifications: One (1) year of working experience in medical or
physician office setting. Knowledge of The Joint Commission
Regulations. Bi-lingual in Spanish, Nepali, or French This job
description is a general outline of duties performed and is not to
be misconstrued as encompassing all duties performed within the
position. All individuals (including current employees) selected
for a position will undergo a background check appropriate for the
position's responsibilities. All About Hamilton Health Center
Hamilton Health Center (Hamilton), established in 1969, is the only
Federally Qualified Health Center (FQHC) within a 30-mile radius of
Harrisburg, PA and continues to grow using a holistic and
comprehensive approach to being patient centered. The mission of
Hamilton is to improve the health of Central Pennsylvania’s
residents by delivering high quality, respectful and
patient-centered health and related social services that promote
access, treatment, education, and prevention regardless of health,
economic, or insurance status. Our vision is that every member of
our community, regardless of their ability to pay or their
insurance status, receives holistic, quality health care needed to
create a healthy community. For over 50 years we have been true to
these words. As part of our team, you will work alongside a
dedicated team that cares and values those we serve. EOE
Keywords: HAMILTON HEALTH CENTER INC, Towson , Customer Service Rep- Steelton location, Healthcare , Harrisburg, Maryland
