Customer Support Manager

Company: WesTrac
Location: Washington
Posted on: May 20, 2025

Job Description:

Customer Support Manager - Mining Sales and Operations
Reporting to the Mining Business Manager, the Customer Support Manager will join our Mining Sales and Operations team on a full-time basis at our Guildford Branch. This role involves executing the aftermarket sales strategy for the designated customer group, aiming to maximize sales and service growth.
Roster: Monday - Friday, 8.5 hours/day (including meal break)
What You'll Do:

• Identify and influence sales opportunities with customers.
  
• Develop and execute the sales strategy for your customer group.
  
• Manage fleet performance and improve Total Cost of Ownership (TCO).
  
• Prepare and deliver proposals.
  
• Handle commercial negotiations for aftermarket services.
  
• Plan, forecast, and manage inventory using internal systems.
  
• Utilize data to manage sales opportunities.
  
• Participate in projects to improve site performance.
  
• Provide product support and address product issues.
  
• Manage warranty processes for the customer base.
  
• Support team members during leave periods.
  
• Assist in managing Parts and Service budgets for the customer base.
  
  Skills & Experience:
  
  
• Trade qualification or strong understanding of mining machinery components.
  
• Knowledge of Heavy Mining Equipment 'Total Cost of Ownership' modelling.
  
• Proven skills in communication, relationship development, and negotiation, with the ability to influence stakeholders.
  
• Self-motivated with the ability to work independently and as part of a team.
  
• Excellent organizational skills to manage fluctuating workloads and meet deadlines.
  
  Our Benefits include but are not limited to:
  
  
• Financial Benefits: Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts (e.g., Coles, Petbarn, Virgin, HOYTS, Crown).
  
• Health & Wellness: BUPA discounts, Fitness Passport for gym access across Australia, and EAP support for you and your family.
  
• Culture & Career: Recognition programs (Made for More Awards), internal career progression, and training through our WesTrac Institute.
  
• Additional Perks: Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan opportunities.
  
  About WesTrac & Our Commitment
  With over 4,500 employees, WesTrac is one of the world's largest authorized Cat equipment dealers, offering a wide range of mining and construction equipment and solutions.
  We value diversity and inclusion, creating a safe environment for all employees. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from diverse backgrounds. WesTrac is endorsed by WORK180 for our commitment to equality and inclusion.
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Keywords: WesTrac, Towson , Customer Support Manager, Executive , Washington, Maryland