Help Desk Manager

Company: Go Intellects Inc
Location: Washington
Posted on: April 28, 2025

Job Description:

Benefits:

• Competitive salaryComplete Description:IT Help Desk Manager Responsibilities:
• Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users.
• Provides support and expertise with fixed and portable Audio/Video solutions.
• Provides support to all staff by utilizing professional methods that identify, clarify, analyze and produce solutions to IT problems.
• Serves as analyst to maintain, develop and improve systems.
• Works for the Chief Information Officer on all IT related projects.
• Provides analyses of the Department's internal IT systems and provides policy support regarding external IT systems as they relate to systems changes required to implement the health care programs for the District's publicly funded enrollees.
• Identifies problems and issues and conducts preliminary analysis of internal IT systems to help determine nature of requirements, logical work and information flows.
• Builds and maintains customer service relationships with all user groups.
• Keeps abreast of new developments and solutions in computer technologies. Establishes anticipated requirements for completion of work plans.
• Administers agency-wide network applications; provides technical support for the LAN/WAN environment and assists with end-user problems. Responsible for the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services. Assists in configuring and supporting smart phones, and tablet devices.
• Troubleshoots all desktop and server-related problems and provides the necessary technical corrective action or forwards to management. Conducts maintenance and support of agency network and network applications. Provides technical support to other agencies' technical staff on issues related to servers and related IT systems.
• Performs other related duties as assigned.
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Keywords: Go Intellects Inc, Towson , Help Desk Manager, Executive , Washington, Maryland