Customer Service Representative - State Farm Agent Team Member

Company: Mike Shope - State Farm Agent
Location: Carlisle
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Retirement Plan with Company Match Bonus based on performance Paid time off Training & development Why work with Mike Shope State Farm? Local Carlisle office Serving the community for 25 years Second-generation State Farm agent Award-winning agency with a team-first culture ROLE DESCRIPTION: As a Customer Service Representative with Mike Shope- State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. All team members grow into licensed roles, account management, or sales positions with increased earning potential over time. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy applications, changes, and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: No insurance experience required, we provide training and ongoing support. Customer service or call-center experience is helpful but not required.

Keywords: Mike Shope - State Farm Agent, Towson , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Carlisle, Maryland