Alarm Administration & Life-Safety Monitoring Coordinator

Company: Electronic Security Services, Inc.
Location: Upper Marlboro
Posted on: April 3, 2026

Job Description:

Job Description Job Description Electronic Security Services, Inc. (ESSI) is seeking a detail-oriented Alarm Administration & Monitoring Coordinator to manage the accuracy, compliance, and communication of monitored alarm accounts, primarily within multifamily and property-managed environments. This role serves as a critical link between ESSI, our central monitoring station, and property management clients, ensuring alarm systems are properly configured, compliant, documented, and clearly understood by all responsible parties. This position is ideal for someone who excels in structured data entry, understands the importance of life-safety systems, and communicates confidently and professionally with customers. (Please not this is an in-person role, not a remote opportunity) Key Responsibilities - Maintain and update monitored fire, intrusion, panic, elevator phone, and emergency systems within ESSI databases and central station platforms - Accurately manage and audit responsible party and call lists, ensuring correct contacts, escalation order, and authorization - Process customer change requests related to monitoring, contacts, reporting formats, and system conditions - Interpret and communicate Contact ID / AlarmNet / reporting codes and system conditions reported by the central station (e.g., phone line failures, low batteries, communication loss, test failures) - Clearly explain alarm events, system troubles, and required corrective actions to property managers and responsible parties - Coordinate with the central station to ensure proper signal handling and documentation - Verify alarm systems are registered with the Authority Having Jurisdiction (AHJ) when required and maintain all supporting documentation on file - Ensure monitoring records meet contractual, compliance, and life-safety standards - Track issues through resolution and follow up until confirmation is received - Maintain strict confidentiality and accuracy when handling sensitive customer and life-safety information - Required Skills & Qualifications - Strong data entry skills with high accuracy and attention to detail - Excellent verbal and written communication skills - Ability to explain technical or alarm-related information clearly to non-technical customers - Strong organizational and problem-solving abilities - Ability to remain calm and professional when handling urgent or sensitive situations - Ability to follow structured processes while taking ownership of assigned accounts - Comfortable working independently and as part of a team - Reliable, dependable, and detail-driven work ethic Education & Experience - High School Diploma or equivalent required - Previous customer service or administrative experience preferred - Experience with property management, security systems, or alarm monitoring is a plus - Ability to learn alarm databases and monitoring platforms - Intermediate proficiency in Microsoft Word, Excel, and Outlook - Efficient and accurate typing/data entry required - Professional phone presence, tone, and etiquette required Compensation & Benefits - Competitive hourly pay based on experience - Paid weekly (Direct Deposit available) - Paid training - Paid holidays and paid time off - Medical benefits - 401(k) with company match up to 2.5% Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties—including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer. Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties—including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer.

Keywords: Electronic Security Services, Inc. , Towson , Alarm Administration & Life-Safety Monitoring Coordinator, Administration, Clerical , Upper Marlboro, Maryland